Patient Experience
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HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The HCAHPS results allow consumers to make fair and objective comparisons between hospitals, and of individual hospitals to state and national benchmarks, on ten important measures of patients' perspectives of care. For more information, click here - www.hospitalcompare.hhs.gov
The rates displayed in these graphs are from data reported for from October 2008 - September 2009. Timing of this information is based on release of information from the Centers for Medicare and Medicaid Services.
Green is for scores equal to or above the state and national averages.
Yellow is for scores between the state or national average.
Red is for scores below both the national and state averages.
| Indicator of Quality | State Hospital Average | US Hospital Average | MDI Hospital |
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% of patients who gave their hospital an overall rating of 9 or 10 on a scale of 1-10
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70%
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66%
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75%
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% of patients reporting that their nurses always communicated well
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79%
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75%
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82%
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% of patients reporting that their doctors always communicated well
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82%
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80%
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85%
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% of patients reporting that they always received quick help from hospital staff
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68%
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63%
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83%
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% of patients reporting that their pain was always well controlled
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72%
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69%
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76%
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% of patients reporting that staff always explained medications before giving them
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65%
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59%
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66%
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% of patients reporting that their bathrooms were always kept clean
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78%
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70%
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80%
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% of patients reporting that the area around their room was quiet at night
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55%
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67%
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72%
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% of patients reporting that they were given information about what to do during recovery at home
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85%
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81%
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89%
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% of patients who would recommend their hospital to friends an family
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75%
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68%
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82%
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